Privacy Policy
Everfresh Premium Cleaning Pty Ltd (ABN 55 703 375 295) (“Everfresh”, “we”, “us” or “our”) is committed to managing personal information openly and transparently, in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store and protect personal information when you visit our website, request a quote, engage our professional cleaning services or otherwise interact with us.
1. The types of personal information we collect
We only collect personal information that is reasonably necessary for our functions and activities. This may include:
- your name, email address and contact details;
- the service address or property details relevant to the cleaning work you request;
- details of your enquiry, quote request, booking, scheduling preferences and access instructions;
- billing and payment information reasonably required to invoice you (we do not store full card numbers on our systems);
- records of communications between you and our team, including feedback and complaints;
- information in job applications, if you apply to work with us; and
- website usage data collected through cookies and analytics tools.
Where lawful and practicable, we may also collect de-identified or aggregated information that does not identify you personally.
2. How we collect personal information
We generally collect personal information directly from you, for example when you:
- submit a form on our website, including our quote request page;
- email us at ceo@everfreshpremiumcleaning.online;
- speak with our team about a booking, quote or complaint; or
- apply for a position with our company.
We may also collect information from third parties you authorise (such as property managers or real estate agents arranging cleaning on your behalf), or through cookies and analytics on our website, as described below.
3. Why we collect and use personal information (APP 5 and APP 6)
We collect, use and hold personal information so that we can:
- respond to enquiries and prepare accurate quotes;
- schedule, deliver and follow up on our professional cleaning services;
- issue invoices, process payments and maintain business records as required by law, including tax and accounting obligations;
- manage safety, insurance and quality assurance processes;
- handle complaints and resolve disputes; and
- send marketing communications, only where you have consented or we are otherwise permitted by law.
If we need personal information for a secondary purpose that is unrelated, or that you would not reasonably expect, we will seek your consent first unless an exception under the Privacy Act applies.
4. Anonymity and pseudonymity (APP 2)
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, such as for general enquiries. However, for most service delivery we need your name, service address and contact details so we can access the property, provide quotes and issue invoices.
5. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- our cleaning contractors and team members, who are engaged to deliver services under confidentiality obligations;
- our professional advisers, such as accountants, insurers and legal advisers;
- payment processors, cloud hosting providers and IT service providers who support our business operations;
- government bodies, regulators or courts, where disclosure is required or authorised by law; and
- any other person, where you have given consent.
Overseas disclosure (APP 8)
We aim to store personal information in Australia. If personal information is disclosed to a recipient located overseas (for example, a cloud service provider whose servers are hosted abroad), we will take reasonable steps, in accordance with APP 8, to ensure the recipient does not breach the Australian Privacy Principles.
6. Cookies and website analytics
Our website uses cookies and similar technologies to keep the site functioning, remember preferences and understand how visitors use our pages through de-identified, aggregate analytics. You can adjust your browser settings to block or delete cookies; the website may then function differently. We do not use cookies to build advertising profiles that identify you personally without your consent.
7. Direct marketing (APP 7)
We may send you marketing communications about our cleaning services where you have consented, where we obtained your details directly and you would reasonably expect this, or where another exception in APP 7 applies. Every marketing email includes a simple way to opt out, and you can also opt out at any time by emailing ceo@everfreshpremiumcleaning.online. We will action opt-out requests promptly.
8. Quality, security and retention of personal information (APP 10 and APP 11)
We take reasonable steps to ensure the personal information we collect is accurate, up to date and complete. We also take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure, including through access controls, secure storage and limiting access to personnel who need it.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy and to meet our legal, accounting and insurance obligations. When no longer required, we take reasonable steps to destroy the information or ensure it is de-identified.
In line with the Notifiable Data Breaches scheme under the Privacy Act, if an eligible data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
9. Access to and correction of your personal information (APP 12 and APP 13)
You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period and, where we agree to give access, will do so in the manner you request where reasonable and practicable. There are limited circumstances under the Privacy Act where we may refuse access or correction; if so, we will explain our reasons and, where relevant, provide a statement associated with the record.
10. Complaints and privacy enquiries (APP 1)
If you have a question about this policy or believe we have breached the Australian Privacy Principles, please contact our Privacy Officer:
- Email: ceo@everfreshpremiumcleaning.online
- Post: Privacy Officer, Everfresh Premium Cleaning Pty Ltd, Melbourne VIC
We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days. If you are not satisfied with our response, you may lodge a complaint with the OAIC via www.oaic.gov.au or by writing to the Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version is always published on this page, together with the date of the most recent update.
12. Contact us
For all privacy matters, or to request a copy of this policy in an alternative format, please email ceo@everfreshpremiumcleaning.online. Everfresh Premium Cleaning Pty Ltd · ABN 55 703 375 295 · Melbourne VIC.